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Seraphine Careers
 

Travailler chez Seraphine

Avec plusieurs métiers dans la vente, le design, our encore le marketing, nous sommes toujours à la recherche de personnes talentueuses pour nous aider à remplir notre mission qui consiste à habillés les futures mamans les plus en vogue pendant leurs grossesse.

Si vous pensez pouvoir nous aider dans notre mission, veuillez postuler en envoyant un e-mail avec votre CV et votre lettre de motivation joints à: [email protected]

Nos offres



ONLINE CUSTOMER SERVICE AGENT

London Office - ENGLAND

Part-time

An award-winning British maternity fashion brand specialising in fashion-forward clothes for stylish mums-to-be, Seraphine is loved by fashion insiders & A-listers alike. Since its launch in 2002, Seraphine has revolutionized the maternity industry, taking a fashion-forward approach & bringing its signature styles to women around the world, maintaining a central focus on comfort and wearability for all.

Based in London, the brand operates maternity boutiques in London, Paris, New York, Hong Kong & Dubai as well as an international e-commerce business, & distributes its coveted styles via department stores in fashionable locations across the globe. At the core of the business is a true understanding of how to flaunt & flatter a woman’s changing curves, & a passion for helping her to achieve a fashionable pregnancy. This is a wonderful opportunity to join the Seraphine team & be part of a fast-moving fashion brand, known for dressing A-listers & royals through pregnancy.

An excellent opportunity has arisen to join our internationally successful brand as an Online Customer Service Representative to serve our US Customers.

  • Typical working day: 5 pm - 10.30 pm (GMT) at Head Office.
  • Your hours of work may change on a weekly basis reacting to the needs of the business

The Role:

Provides Online Customer Service Support by managing customer calls and e-mails via Zen Desk and Live chat and dealing with enquiries in a positive and efficient manner. Implements corrective action as needed to ensure an excellent standard of service and a high level of customer satisfaction is maintained.

Customer Service:

  • Managing customer Calls & e-mails and responding within a 12-hour window
  • Manage the daily logs of customer enquiries & voice messages
  • Manage Live Chat
  • Update customers on forthcoming deliveries where requested items are not currently available

Order Administration:

  • Ensure all orders are being despatched in a timely manner
  • Liaise with carriers to ensure all orders are delivered as per customer expectation

Returns Handling:

  • Manage customer inquiries regarding returns
  • Ensure all procedures are maintained

Required Education, Skills and Qualifications:

  • MUST be fluent in English with French, German or Spanish as an added bonus
  • Deliver best practice within Customer Service
  • Knowledgeable with Magento and Sage Pay
  • Good communications Skills
  • Have an interest in helping others
  • Enjoy working as part of a team
  • Well presented, polite and tactful
  • Can handle complaints in a calm manner
  • Good IT skills
  • Good numeracy and vocabulary skills

Experience:

  • Zendesk: 1 year (Required)